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Return & Refund Policy

At SmartronCart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

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Returns

• You may request a return within 7 days of receiving your order.

• The item must be unused, in original condition, and in original packaging.

• Products damaged due to misuse or normal wear and tear are not eligible for return.

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Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Share clear photos or videos of the product

• We will arrange a replacement or full refund after verification

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Refunds

Once your return is approved and the product is received:

• Refunds will be processed within 5–7 business days

• For prepaid orders, the amount will be credited to your original payment method

• For Cash on Delivery orders, refunds will be made via bank transfer or UPI

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Non-Returnable Items

The following items cannot be returned:

• Items on clearance or sale

• Gift cards

• Products marked as “non-returnable”

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Return Shipping

• If the return is due to our mistake (damaged or wrong product), we will cover the shipping cost

• Otherwise, return shipping charges may be borne by the customer

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